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Bookstore Customer Service Training Curriculum
Customer Service.jpg Image 1 of
Customer Service.jpg
Customer Service.jpg

Customer Service Training Curriculum

$25.00

This Customer Service Training Curriculum is developed as a two-day workshop, to be a guide for facilitators when training learners in this field.

With helpful tips, tools, task-based activities, and PowerPoint slides, this training curriculum focuses on developing skills in all areas of Customer Service, as it is crucial for not only the workforce, but improves interactions between employee and customer, with added value and joy that comes with positive first impressions and problem-solving.

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This Customer Service Training Curriculum is developed as a two-day workshop, to be a guide for facilitators when training learners in this field.

With helpful tips, tools, task-based activities, and PowerPoint slides, this training curriculum focuses on developing skills in all areas of Customer Service, as it is crucial for not only the workforce, but improves interactions between employee and customer, with added value and joy that comes with positive first impressions and problem-solving.

This Customer Service Training Curriculum is developed as a two-day workshop, to be a guide for facilitators when training learners in this field.

With helpful tips, tools, task-based activities, and PowerPoint slides, this training curriculum focuses on developing skills in all areas of Customer Service, as it is crucial for not only the workforce, but improves interactions between employee and customer, with added value and joy that comes with positive first impressions and problem-solving.

Written By: Rae Ann Beauchamp 

50 pages – 8.5 x 11 - Spiral bound

March 2021 

ISBN 978-1-989431-56-6 

USB w/ PowerPoint 

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 FAQ's

  • If you are 18 and over, and have not completed your high school diploma…

    Visit the Program Centres page under the Resource tab, to find an ONLC learning centre near you, or call us at 519-445-1539.

  • Indigenous literacy is a wholistic approach that emcompasses the teachings of oral, visual, experiential, and spiritual Indigenous knowledge.

    It is the learning process of decolonizing, re-learning, and re-building. Expanding beyond the mainstream understanding of ‘literacy’ to Indigenous ‘literacies’ of learning, by providing accessible culturally-relevant education, training, resources in all topic areas, for all levels of learning, in all mediums and genres.

  • View our submission guidelines on the Turtle’s Back Publishing page, or send us an email at tbp_manager@onlc.ca.

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