Customer Service Training Curriculum

This Customer Service Training Curriculum is developed as a two-day workshop, to be a guide for facilitators when training learners in this field.

With helpful tips, tools, task-based activities, and PowerPoint slides, this training curriculum focuses on developing skills in all areas of Customer Service, as it is crucial for not only the workforce, but improves interactions between employee and customer, with added value and joy that comes with positive first impressions and problem-solving.